Tag: Soft skills

“I remind myself every morning: Nothing I say this day will teach me anything. So, if I’m going to learn, I must do it by listening.” — Larry King, CNN. King emphasizes how much more you can learn by listening rather than speaking. However, that’s easier said than done for most people. In fact, studies show that people typically remember only about 20% of what they hear immediately after listening, with retention dropping significantly over time.

With automation, artificial intelligence (AI) and ever-advancing technology dominating conversations in the business-to-business credit field, it is easy to forget the importance of soft skills, especially for new credit managers eager to ride the tech wave as they continuously enhance their technical skills.

By focusing on and refining soft skills, credit professionals can enhance performance, relationships and communication in credit management.