Tag: Customer Service

Apr 9, 2026

eNews

Using metrics as a root cause analysis and customer service tool

Payment delinquency is a common but costly reality for credit professionals. Although cash flow issues are the primary cause of payment delays, sometimes the fault lies with internal inefficiencies on the servicing company’s end. Distinguishing between the two causes can help determine who is responsible for the delay and how to respond.

Sep 26, 2024

eNews

Inheriting challenging customers

Whether you’ve started a new position, or your company has recently merged with another, you might have a hard time managing customers you inherit from previous credit managers. Regardless of how you’ve gained these customers, there are several problems that might arise.

Sep 19, 2024

eNews

Emails, texts and AI: How modern credit managers connect with customers

Communication methods for B2B credit managers have evolved significantly over the years. Traditionally reliant on face-to-face meetings and postal correspondence, credit managers now benefit from a range of digital tools such as email and online portals and text messages.