Technology Archive

Every credit manager knows the all-too-familiar sinking feeling that comes when your office tech is not working. Whether it’s as complicated as your automated collections system malfunctioning or as simple as your laptop not responding, it can be hard to know when and how to ask your IT department for help.  

In a profession as data-reliant as credit management, it can be easy to get lost in a mess of spreadsheets. With so much data to consider with every credit decision, it is vital that credit managers have a dashboard that clearly presents pertinent data not just for them, but for their companies.  

New technology reshapes the business credit profession, as each innovation reframes the work of a credit manager by automating everyday tasks. Unfortunately, just as technology can transform a credit manager’s work, it can give rise to creative ways for fraudsters to take advantage of businesses.  

In business-to-business (B2B) credit management, the sheer volume of data—from financials and payment histories to market trends—can overwhelm teams. Data automation and Robotic Process Automation (RPA) can transform these tasks, rapidly processing and analyzing critical information. By cutting down manual work, these tools enable faster, more accurate credit decisions while minimizing risk, making credit management smarter and more efficient. 

Over the past decade, technology has transformed how credit professionals conduct business. Automation and artificial intelligence (AI) have streamlined tedious, manual processes, allowing credit professionals to focus more on strategic, value-added tasks. However, technological advances have also led to an increase in fraudulent activity within business-to-business (B2B) credit. 

Artificial intelligence is gradually becoming a mainstay for many credit managers, with automated credit processes powered by AI supercharging the work of many credit departments. However, with this new technology comes new anxieties around fraud. It is important to note that just as easily as AI can assist your work as a credit manager, it can also be manipulated by fraudsters who can use the new tech to target your business.

Most credit tasks, from reviewing accounts to managing collections to handling disputes, are inherently time-consuming due to their complexity. These tasks require a keen eye for detail, often involving manual processes, multiple data points and regular follow-ups, all of which can drain resources and slow down overall efficiency. 

There are very few professions that have not been touched and reshaped by the introduction of artificial intelligence. AI technology holds the potential to revolutionize professions through its ability to streamline day-to-day workflows, with increased efficiencies giving way for more impactful work.