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Tag: Customer Service

Sep 26, 2024
eNews

Inheriting challenging customers

Whether you’ve started a new position, or your company has recently merged with another, you might have a hard time managing customers you inherit from previous credit managers. Regardless of how you’ve gained these customers, there are several problems that might arise.
Sep 19, 2024
eNews

Emails, texts and AI: How modern credit managers connect with customers

Communication methods for B2B credit managers have evolved significantly over the years. Traditionally reliant on face-to-face meetings and postal correspondence, credit managers now benefit from a range of digital tools such as email and online portals and text messages.