As a credit professional, a large part of your job involves engaging with customers–whether they’re next door or overseas. However, the task of properly identifying a customer can be challenging when businesses operate under similar names, use DBAs (Doing Business As) or are part of a parent-subsidiary structure.

NACM’s and FCIB’s six-level Professional Certification Programs does its part in shaping the credit professionals’ story, providing them all the knowledge and tools needed to conquer their challenges like a hero uses their superpowers to defeat their enemies.

Whether you’ve been working in the credit field for years, decades or only a matter of months, furthering your education is an invaluable opportunity to deepen your skills and immerse yourself in the field.

The Canadian economy showed growth over the fourth quarter, with increased consumer spending, business investments and exports boosting the country’s gross domestic product (GDP) by 2.6% in the final months of 2024. While the growth is a good sign for the Canadian economy, Prime Minister Justin Trudeau’s imminent resignation and the looming threat of tariffs from the United States create uncertainty.

On today’s episode of Extra Credit…There are moments throughout your career when you might be looking for guidance. Whether you are just getting acquainted at your very first job, you’ve made a career transition or you just need some advice, a mentor can make a world of difference in your confidence at work.  

The credit and sales departments share a complex relationship that varies by company. While their level of interaction differs across organizations, their functions are fundamentally intertwined—credit departments vigilantly oversee accounts acquired by sales teams, evaluating both potential risks and opportunities for growth.

“I remind myself every morning: Nothing I say this day will teach me anything. So, if I’m going to learn, I must do it by listening.” — Larry King, CNN. King emphasizes how much more you can learn by listening rather than speaking. However, that’s easier said than done for most people. In fact, studies show that people typically remember only about 20% of what they hear immediately after listening, with retention dropping significantly over time.

As credit managers, your day-to-day work focuses on maintaining the delicate balance between extending credit to customers and protecting your company from potential risk. This determination hinges on your initial credit investigation, your first deep dive into a customer’s finances, payment habits and professional relationships. Financial records play a major role during the determination of creditworthiness, offering a well-rounded and comprehensive fact-based view into your customer’s finances.