Whether it’s about the latest technology or providing a thorough understanding of their terms and conditions, credit professionals are always striving to keep their customers well-informed and educated. Why it matters: Counseling or educating your customers not only shows that you value them, but it enhances trust, business performance and professional reputation.

More than 50 years ago, NACM leader and visionary O.D. Glaus founded NACM’s six-level Professional Certification Program, in which credit professionals can gain the knowledge and expertise in the field of B2B credit. A program that not only equips trade creditors for the demands of their role but launches them towards unparalleled success.

NACM’s Professional Certification Program provides all credit professionals—whether early staged or seasoned ones, education to explore the role of credit even deeper. 

Dislocations from the pandemic, geoeconomic fragmentation, and Russia’s war in Ukraine have shifted world trade dynamics. While this has created challenges, the redirection of trade has also generated new opportunities, particularly for the Caucasus and Central Asia.

Private equity (PE) refers to investments made into private companies by partnerships, which buy, manage and sell these companies. These partnerships, known as private equity firms, run these investment funds for institutional and accredited investors.

In an era where digital transactions reign supreme, customer payment portals have emerged as a convenient and efficient way for businesses to manage receivables and streamline payment processes. However, while the benefits of customer payment portals are undeniable, their implementation and maintenance come with their own set of costs and considerations for credit departments.

As the volume of accessible data grows, it may be time to rethink approaches to customer research. Gone are the days of relying solely on traditional data sources to paint a financial picture of customers.

Spearheading daily challenges and taking on the unexpected is expected. But let’s face it—no leader can do everything by themselves.