Tag: Survey

Oct 5, 2023

Fraudulent Credit Applications Are on the Rise

Fraudulent credit applications are on the rise—a concerning trend in the B2B credit world. A recent eNews poll revealed that 44% of credit professionals have seen an increase in fraud attempts from new customers filling out credit applications.

Sep 21, 2023

Outsourcing the Order-to-Cash Process

In an ever-evolving global marketplace, outsourcing has emerged as a strategic tool that businesses of all sizes leverage to enhance efficiency, reduce costs and remain competitive. Credit departments may choose to outsource certain credit tasks on a permanent or temporary basis depending on the needs of the company.

Sep 14, 2023

Should Credit and Collections Be One?

Deciding whether to separate or combine credit and collection functions requires careful evaluation. A recent eNews poll revealed that 34% of departments separate credit and collection functions while 66% mix the two.

Jun 1, 2023

US Economy Under Significant Pressure, CMI Shows

NACM’s Credit Managers’ Index slipped 1.6 points in May to 52.2, nearly erasing three months of improvement. This indicates the economy could collapse under the mounting pressure of lingering debt ceiling issues, interest rate hikes and continued stress in the banking sector, said NACM Economist Amy Crews Cutts, Ph.D., CBE.

May 25, 2023

Are In-Person Customer Visits a Thing of the Past?

In-person customer visits have existed since the birth of credit management as a method of gathering information, collecting payment and building customer relationships. But with the advances in technology and a global pandemic, in-person customer visits may become a thing of the past.

Sep 29, 2022

September CMI Edges Slightly Upward, Tone Worsens

The September NACM Credit Managers’ Index rose slightly from its two-year low from a reading of 55.0 to 55.6. While the small improvement is encouraging, many respondents have a more urgent tone when describing business conditions, said NACM Economist Amy Crews Cutts, Ph.D., CBE.