Tag: Survey

NACM’s March Credit Managers’ Index (CMI) improved to its highest reading since 2023 with a jump of 2.5 points. Why it matters: Now sitting at 54.9, the Survey indicates some relief for the business economy. “The CMI seems to be picking up some steam, with a second month of improvement and a breakout of the tight band in which it had been for eight months,” said NACM Economist Amy Crews Cutts, Ph.D., CBE.

Customer onboarding is arguably the most important part of a business transaction because businesses can enhance revenue and cultivate enduring customer relationships. However, the time-consuming onboarding process, coupled with the urgency for swift credit decisions due to sales or competitive pressures, can escalate loss risk.

NACM’s February Credit Managers’ Index (CMI) remains stubbornly close to contraction territory despite improving 1.3 points to 52.4. “We did not fall into formal recession in 2023 and we might not in 2024, but for many credit managers, it’s as if a recession is well underway,” said NACM Economist Amy Crews Cutts, Ph.D., CBE.

In B2B credit management, where numbers often speak louder than words, it’s easy to overlook the human element behind the figures. However, credit managers are not calculators; they are visionaries, strategists and above all, individuals with voices longing to be heard. Whether they’re negotiating credit terms with customers or collaborating with internal teams, credit managers want to matter. They want a seat at the table, not just as silent observers, but as valued contributors whose opinions shape decisions and outcomes.

Declining 1.4 points to 51.1, NACM’s January Credit Managers’ Index continues to point to weakness in the business economy. The fluctuation in the CMI suggests that the business economy is experiencing instability rather than a clear downward trend. “The CMI continues to show considerable weakness but without a deliberate trend other than bouncing around just above the contraction threshold,” said NACM Economist Amy Crews Cutts, Ph.D., CBE.

As we usher in the new year, we thought we’d examine the shifting currents of the workforce. Let’s unravel the latest labor trends and workforce challenges identified in eNews poll questions. A recent poll indicated that 32% of credit professionals point to an increased workload as a big challenge while navigating layoffs or workforce adjustments within their credit team closely follow. Maintaining team morale amid the fear of potential layoffs is a challenge for 14% of respondents and another 14% have struggled to hire and retain skilled credit managers.

The NACM Credit Managers’ Index (CMI) ended 2023 just 0.7 above where it started the year. In December, the Index gained 0.3 to a reading of 52.6. The CMI continues to show considerable weakness but remains above the contraction threshold. “It points to considerable decline in credit conditions that are leading indicators of economic activity,” said NACM Economist Amy Crews Cutts, Ph.D., CBE. “The Fed’s aggressive stance to fight inflation has hit businesses through increased borrowing costs. The CMI is showing these stresses with higher delinquencies on accounts receivables and increa…