Tag: Leadership

Peter Drucker, ‘the father of management,’ famously said, “The most important thing in communication is hearing what isn’t said.” Feedback remains essential to continuous improvement and competitiveness. However, current feedback systems are broken and disliked by both managers and employees. They focus on the past, feel reproachful and often lack problem-solving opportunities.

Outstanding leaders provide guidance, motivation and direction, acting as the bedrock of organizational advancement and expansion. NACM strives to find emerging credit leaders capable of reshaping and advancing their organizations and the credit industry as a whole. Brian Wallace, director of corporate credit at N.B. Handy Company (Lynchburg, VA), is a prime example of an emerging leader as this year’s co-recipient of NACM’s Emerging Leader Award, which recognizes budding leaders who share their vision, inspiring others with their force of purpose and astounding insights. “I’m deeply hon…

De-escalating customer conflicts is a routine part of the job for trade credit managers. Why it matters: Understanding and effectively managing customer conflict is vital because it directly influences a business’s financial well-being, reputation, and overall trajectory.

In every industry, exceptional leaders offer direction, inspiration and guidance, serving as the cornerstone of organizational progress and growth. But leadership goes beyond leading from the front—it amplifies new voices, fresh perspectives and untapped potential.

Job satisfaction is the key driver of positive results. If an employee likes their job and all it has to offer them, they will stay loyal to the company. But job satisfaction can be broken down into many layers—and what one employee puts at the top of their list could be completely opposite of their colleague.

Spearheading daily challenges and taking on the unexpected is expected. But let’s face it—no leader can do everything by themselves.

During this Mental Health Awareness Month, we are exploring how credit managers can feel happy and fulfilled in their careers. Happiness is not merely a byproduct of success but a powerful catalyst for it. Credit managers must cultivate a positive mindset to find the true purpose of their role.

Every iconic superhero knows their strengths and weaknesses—and the best leaders are no different. Unleash your leadership potential and discover your own powers, whether you have the agility of Spider-Man, the wisdom of Yoda or the intellect of Batman.