Tag: Leadership

Leaving a legacy is about more than just the work accomplished—it’s about the values instilled, the relationships forged and the positive changes implemented. A legacy is a testament to a well-lived career and a blueprint for future success and inspiration. Join us in celebrating David Watson, CCE, a long-standing NACM member who retired this year after 12 dedicated years as a collector with NACM Southwest. 

Great leaders can create impactful change, build sustainable relationships and leave a legacy of culture. But what happens when they leave?

In the dynamic field of B2B credit management, establishing your credibility and showcasing your expertise is essential. One of the most recognized ways to achieve this is by earning a Professional Designation from the National Association of Credit Management (NACM). However, the journey to certification can feel daunting, with numerous paths and options available.

Imposter syndrome is a psychological phenomenon that causes high-achieving individuals to doubt their own skills, ability, intellect or accomplishments. Though it may seem arbitrary for career-oriented, high-performing professionals to question their own abilities, self-doubt doesn’t discriminate.

The credit management industry is facing a critical juncture as an aging workforce approaches retirement, threatening to leave major knowledge gaps.

In today’s fast-paced business world, multitasking has become a key skill for professionals across industries. Multitasking is the ability to perform multiple tasks at the same time. It can sometimes look like juggling meetings or handling various projects both big and small.

Peter Drucker, ‘the father of management,’ famously said, “The most important thing in communication is hearing what isn’t said.” Feedback remains essential to continuous improvement and competitiveness. However, current feedback systems are broken and disliked by both managers and employees. They focus on the past, feel reproachful and often lack problem-solving opportunities.

Outstanding leaders provide guidance, motivation and direction, acting as the bedrock of organizational advancement and expansion. NACM strives to find emerging credit leaders capable of reshaping and advancing their organizations and the credit industry as a whole. Brian Wallace, director of corporate credit at N.B. Handy Company (Lynchburg, VA), is a prime example of an emerging leader as this year’s co-recipient of NACM’s Emerging Leader Award, which recognizes budding leaders who share their vision, inspiring others with their force of purpose and astounding insights. “I’m deeply hon…

De-escalating customer conflicts is a routine part of the job for trade credit managers. Why it matters: Understanding and effectively managing customer conflict is vital because it directly influences a business’s financial well-being, reputation, and overall trajectory.