Tag: Leadership

Whether you’ve started a new position, or your company has recently merged with another, you might have a hard time managing customers you inherit from previous credit managers. Regardless of how you’ve gained these customers, there are several problems that might arise.

🎙️On today’s episode of Extra Credit…Earning a designation from NACM’s Professional Certification Program is a powerful way to establish credibility and showcase expertise. However, the journey to certification can feel daunting, with numerous paths and options available.

Learning isn’t easy; it demands careful planning, effective time management and a few sacrifices. However, the rewards are always worth the effort. NACM’s six-level Professional Certification Program helps credit professionals enhance their knowledge and skills, while also developing resilience and leadership abilities. 

The four-day workweek is making waves for its potential to boost productivity and improve work-life balance, but how does it stack up in the world of credit management?

Micromanagement is often seen as a method for maintaining control and ensuring high standards, but its hidden costs can be detrimental to both employees and organizations. The financial impact can also be significant, with decreased productivity, higher turnover rates and a toxic work environment that discourages growth.

Every generation has its strengths in the workplace. Baby boomers are known for their strong work ethic and dedication to their employers. Gen X is known to balance traditional and modern approaches in the workplace. Millennials are tech savvy and thrive in collaborative environments. Gen Z workers are the digital gurus who are quick to embrace new technologies and focus on inclusivity in their work.

In the journey of professional and personal growth, the role of a mentor can be transformative. A great mentor doesn’t just offer advice; they inspire, challenge and support their mentees in ways that shape their future success. But what makes a mentor truly exceptional?

When you’re at work, it feels like there is nothing scarier than getting called into the boss’s office. Whether it’s a performance review or notes on a recent project, getting feedback can be tough. For many supervisors, it’s just as hard to give this feedback as it is for employees to receive, but why?

Effective leadership requires effective question-asking. Sometimes, the job of a leader can feel as if it is infinitely more answer-providing than question-driving. Despite that, the strongest leaders recognize that the questions more than the answers tend to significantly impact the achievement of those they serve. With that in mind, here are three questions that leaders should ask themselves daily. (In complete honesty, I don’t do this as often as I should.)