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Tag: Best Practices

Jun 6, 2024
enews

Strategies for managing customer conflict

De-escalating customer conflicts is a routine part of the job for trade credit managers. Why it matters: Understanding and effectively managing customer conflict is vital because it directly influences a business’s financial well-being, reputation, and overall trajectory.
May 7, 2024
Blog Post

Member Spotlight: Sharpening Skills for Success

NACM’s Professional Certification Program is geared toward all credit professionals—no matter where they are in their career. Whether just learning the ropes or a seasoned credit manager, refreshing your mind is always an option.
May 2, 2024
eNews

Tackle difficult conversations with confidence

Credit managers have difficult conversations every day—whether that’s collection calls with customers, disagreements with sales or reporting to senior management. Why it matters: While most of us would prefer to sidestep conflict, for dynamic leaders in the workplace, this isn’t an option.
Apr 25, 2024
Enews

When a phisher drops their hook, don’t bite the bait

Cyber criminals send over three billion emails per day through phishing attacks disguised as trusted senders. The scammer may use the name of trusted companies, or even your CEO. Unfortunately, the weakest link in a cyberattack is the person behind the keyboard—all it takes is one click on the wrong link.
Apr 25, 2024
Enews

Overcome chronic credit task procrastination

Timeliness is essential in the credit management profession, as delayed actions can result in missed sales opportunities, financial losses and strained customer relationships.
Mar 21, 2024
eNews

When to engage upper management

Most decisions require careful consideration before reaching a conclusion because all decisions have consequences. When it comes to business decisions, there’s a lot more at stake because of the potential impacts on the financial health of the company and the risk that comes with making the wrong choice.