NACM’s Credit Managers’ Index (CMI) hit a 26-month high in November, jumping 2.4 points to 55.3. “The strength in the index comes primarily from improved sales revenue, but dollars collected on due and past-due invoices also improved markedly as did the dollar amount of credit extended,” said NACM Economist Amy Crews Cutts, Ph.D., CBE.

From handling customer disputes to managing cases of bankruptcy, credit professionals are often faced with high-stress situations. However, prolonged stress can lead to burnout, particularly during year-end when workloads intensify.

Jonathan Chandler, CBF, CICP, senior credit analyst at Wonderful Pistachios & Almonds (Lost Hills, CA), earned his Credit Business Fellow (CBF) designation to stay informed and enhance his understanding of the legal aspects of credit, with the long-term goal of pursuing the esteemed Certified Credit Executive (CCE) designation. 

Whether you have been in your current role for over a decade or if you are just starting out in the B2B credit industry, NACM’s Professional Certification Program can help you hone your skills and build confidence.  

“I knew what he was going to say the moment he walked into my office,” Joe told me. He was reeling from the resignation of Alex, his top performer, who a competitor recruited to a VP job with a seat in the C-suite. Joe desperately needed to vent, and as luck would have it, we were scheduled for our weekly coaching discussion the same day he received the news.

Nicole Anderson, CBA, credit account specialist II at Apogee (Owatonna, MN), earned her Credit Business Associate (CBA) designation due to her passion for learning. “I knew the CBA would help me improve in my role as a collector,” she said. “It shows I’m willing to invest the time and effort to become a better, more valuable employee.”

Pursuing a designation through NACM’s professional certification courses requires a dedication to advancing your knowledge of credit and committing time and effort towards your education. 

On today’s episode of Extra Credit…From handling customer disputes to managing cases of bankruptcy, credit professionals are often faced with high-stress situations. However, prolonged stress can lead to burnout, particularly during the year-end when workloads intensify.

The death of President Ebrahim Raisi in a helicopter crash in late May has brought added uncertainty to a political climate already troubled by a combustible mixture of simmering domestic discontent, escalating tensions with Israel and its allies (including the U.S.), and the potential for a destabilizing battle to choose a successor to Ayatollah Ali Khamenei, whose advanced age and faltering health suggest that a handover of power is likely to become necessary sooner rather than later. Raisi had been among the top contenders to replace Khamenei, along with the supreme leader’s son, Ayatoll…