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Harnessing your soft skills in the age of automation

By focusing on and refining soft skills, credit professionals can enhance performance, relationships and communication in credit management.

🎙️On today’s episode of Extra Credit…With automation, AI and technology dominating B2B credit discussions, it is easy to forget the importance of soft skills, especially for new credit managers eager to ride the tech wave. By focusing on and refining soft skills, credit professionals can enhance performance, relationships and communication in credit management.

Hear from…

⭐Chelsea Hirn, CBA, director of credit operations for KGP Telecommunications, LLC (Faribault, MN)

⭐Tracy Mitchell, CBA, director of accounts receivable for Trinity Logistics (Seaford, DE)

⭐Kevin Chandler, CCE, CICP, director of financial services at Zachry Industrial, Inc. (San Antonio, TX)

Jamilex Gotay, senior editorial associate

Jamilex Gotay, a Towson University alum, holds a B.S. in English. Her creative writing background fuels her success as a writer, journalist and award-winning poet. Fluent in English and Spanish, with intermediate French skills, she’s passionate about travel and forging connections. When not crafting her latest B2B credit story, she enjoys quality time with loved ones, outdoor pursuits and creative activities.

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