Leadership Archive

No matter how far along you are in your career, you can’t avoid the inevitable—a poorly-run meeting. Whether it’s a matter of not having a set agenda or lacking a clear end time, meetings without direction are purposeless.

Credit professionals are no strangers to mistakes—whether it’s making hasty decisions, overlooking fraudulent activity or miscommunication.

Armed with the knowledge and experience gained through nearly two decades in the B2B credit industry, Roxanne Price, CCE, CCRA, corporate credit manager at H&E Rentals (Baton Rouge, LA), is prepared to lead NACM into the future with respect to the industry’s age-old principles.

Most credit tasks, from reviewing accounts to managing collections to handling disputes, are inherently time-consuming due to their complexity. These tasks require a keen eye for detail, often involving manual processes, multiple data points and regular follow-ups, all of which can drain resources and slow down overall efficiency. 

It’s no secret that B2B credit management is a forward-thinking career. From building customer relationships and mitigating risk to forecasting business and economic trends, credit managers are focused on shaping the future. By setting goals and creating a plan to achieve them, credit professionals can secure their department’s long-term success.

Retirement is one of the most significant decisions in a professional’s life, and for credit managers, it comes with its own set of unique challenges. The transition from an active career to retirement requires careful planning and thoughtful consideration of numerous factors—from financial stability to passing the torch to the next generation of leadership.

Anyone can benefit greatly from joining an association, yet 56% of associations admit they have trouble engaging young professionals, according to Naylor’s Association Communications Benchmarking Survey. However, many factors that millennials and Gen Z value most—such as networking, collaboration and educational opportunities—are abundantly available through associations.

From handling customer disputes to managing cases of bankruptcy, credit professionals are often faced with high-stress situations. However, prolonged stress can lead to burnout, particularly during year-end when workloads intensify.