Leadership Archive

Picture this: a scout leader perched at a mountaintop, shouting directions through a megaphone. The team reaches the summit quickly, but they’re exhausted, disoriented and less prepared for the next climb.    Now, picture another scout leader walking alongside their team on the mountain trail, clearing obstacles, sharing the map and helping each person reach the summit at their own pace. The team follows, growing stronger with each step, learning and adapting together. Now ask yourself, which leader would you rather follow?   Why it matters: Whether you’re leading a handful …

As a credit professional, conflict comes with the territory of credit management; you can’t always avoid it. It becomes even more challenging when customers are being uncooperative or responding with aggression. In these situations, credit professionals can either react emotionally or take a strategic approach to work toward a solution that benefits both the customer and the business. 

The ability to lead exists in all of us. You don’t need a title to make an impact—it’s about how you show up. But what sets great leaders apart from average ones? Over the past year, we’ve navigated economic uncertainty, from supply chain disruptions to looming trade war threats. During times like these, teams are looking to their leaders for direction.  

The last few decades have seen large waves of women entering the credit profession. Women are entering into male-dominated offices and paving the way for other women to not only excel in credit positions but climb the ladder into leadership roles previously only allotted to men.   

Time management can be tricky when your day-to-day work feels unpredictable. Credit managers know how easy it is to get so wrapped up in a single task that their entire to-do list slips their mind. Whether you carefully schedule out every second of your workday or keep a tentative list of tasks that need completion, it can be hard to organize your time as a credit manager because there is so much to do.

No matter how far along you are in your career, you can’t avoid the inevitable—a poorly-run meeting. Whether it’s a matter of not having a set agenda or lacking a clear end time, meetings without direction are purposeless.

Credit professionals are no strangers to mistakes—whether it’s making hasty decisions, overlooking fraudulent activity or miscommunication.

Armed with the knowledge and experience gained through nearly two decades in the B2B credit industry, Roxanne Price, CCE, CCRA, corporate credit manager at H&E Rentals (Baton Rouge, LA), is prepared to lead NACM into the future with respect to the industry’s age-old principles.