Education Archive

A thorough credit investigation is a hallmark of a strong approach to extending credit. Learning the ins and outs of a company’s operations, their financials and their ability to pay in a timely manner informs the credit manager on how to best extend credit without putting their company at risk. Why it matters: As credit managers integrate technology and artificial intelligence (AI) when evaluating a customer’s creditworthiness, it is critical that they don’t lose sight of the fundamentals of a credit investigatio…

Career development is the key to long-term success within any profession. In a rapidly changing field like business-to-business (B2B) credit, professional advancement is essential. Yet not all professionals know how to advocate for it, and not every organization prioritizes it. Why it matters: Without meaningful support, both professionals and organizations risk missing opportunities for growth. With the right resources and determination, credit professionals can take ownership of their careers while contributing to the success of their organizations.  Credit manag…

From day one, credit professionals learn that negotiation isn’t a one-time task—it’s a daily occurrence. Whether it’s a sales deal or a customer dispute, credit practitioners are always negotiating.  Why it matters: Effective negotiation goes beyond “winning” an argument; it’s about reaching a mutually beneficial agreement. No matter how conflicting each party’s interests may seem, the right negotiation tactics help credit professionals increase the likelihood of finding a resolution while also mitigating risk and preserving the relationship.  Do Your Homework: Know Your Cus…

The Certified Credit Executive (CCE) designation signals that a credit professional has reached the highest level of credit expertise through NACM’s Professional Certification Programs. The designation is earned through a combination of education, credit experience and involvement in professional development. When designation seekers apply to take their CCE exam, they are taking a big step in their credit careers that will benefit them years into the future.   Why it matters: Earning the CCE designation not only s…

Good leadership is like a relay race—those who pass the baton to the next runner ensure that the whole team keeps moving forward. In the credit industry, where much of the expertise comes from hands-on experience, leaders have a responsibility to actively fill knowledge gaps and guide newer credit professionals. 

Years ago, while working for an electrical wholesale supplier, Shane Inglesby, CCE, corporate credit manager at Geneva Rock Products (Salt Lake City, UT), was required to attend an industry trade group meeting. Inglesby, who was new to the profession, had not yet been introduced to NACM, but after attending the meeting, he developed a relationship with the organization that would span his decades-long credit career.  

Credit professionals are often focused on supporting others—customers, colleagues and businesses—but they can sometimes forget to take time to care for themselves. In today’s shaky economy, many are facing growing challenges, which can lead to stress and a need for self-care.  

Education plays a pivotal role in shaping a professional’s career by providing the foundational knowledge and skills necessary to succeed in a competitive job market. Beyond that, education also fosters personal growth, boosts confidence and builds a strong network that can support career advancement. By continuously learning, you not only improve your current role but also position yourself for long-term success.