Podcast Episode Archive

On today’s episode of Extra Credit…Most credit tasks, such as reviewing accounts, managing collections, customer research and handling disputes, are inherently time-consuming due to their complexity and the need for attention to detail. 

On today’s episode of Extra Credit…From handling customer disputes to managing cases of bankruptcy, credit professionals are often faced with high-stress situations. However, prolonged stress can lead to burnout, particularly during the year-end when workloads intensify.

🎙️On today’s episode of Extra Credit…Year-end slowed or delayed payments have become common practice for businesses. Oftentimes, companies that operate seasonally or are facing tight economic conditions will hold off on non-essential payments, saving their credit debt for last. Many customers intentionally make late payments so they can report a stronger financial position at the end of each quarter or year.

🎙️On today’s episode of Extra Credit…When you’re at work, it feels like there is nothing scarier than getting called into the boss’s office. Whether it’s a performance review or notes on a recent project, getting feedback can be tough. For many supervisors, it’s just as hard to give this feedback as it is for employees to receive.

🎙️On today’s episode of Extra Credit…The credit department aims to maximize safe sales, requiring tough decisions. Denying credit is a last resort but sometimes essential. While it’s important to communicate the decision effectively, it’s equally as important to be mindful of the legal constraints surrounding what information you can disclose. Starring… 🌟 Nan Hannah with Hannah Sheridan & Cochran, LLP 🌟 Jason Torf with Tucker Ellis LLP 🌟 Karen Hart with Bell Nunnally & Martin LLP

🎙️On today’s episode of Extra Credit…Earning a designation from NACM’s Professional Certification Program is a powerful way to establish credibility and showcase expertise. However, the journey to certification can feel daunting, with numerous paths and options available.

🎙️On today’s episode of Extra Credit, climate change is increasing the frequency and intensity of severe weather events and natural disasters around the world.  ✍️A written plan ensures that the strategies have been well thought out rather than made during an emergency; it ensures decisions and actions taken are even handed. 🌟Hear from Beatrice Petrozzino; Barbara Roy; and Roxanne Price, CCE!

🎙️ On today’s episode of Extra Credit, we delve into the evolving landscape of the invoice-to-cash process and explore how automation and artificial intelligence are reshaping credit management. ✨ Join us as we discuss the latest State of AR Automation 2024 results with special guest Andy Lilley, managing director of Invoice-to-Cash at BlackLine!