Guidelines for Assigning Collector Workload

Every company’s success starts with its people. But as the economy tightens, collection activity naturally increases and staffing in the credit department rarely matches the demands of maintaining collection efforts. Give your existing collectors every opportunity for success by assigning workload in a way that allows your team to divide and conquer collection activity.

Download the NACM Expert Credit Brief, Guidelines for Assigning Collector Workload, to learn more about the different types of automation and how to persuade upper management of the benefits.

The white paper powered by NACM Thought Leaders covers:

• How to measure collection efficiency
• Different strategies for assigning collector workload
• Choosing a portfolio assigning strategy that works best for your department
• Why collector workload should be reevaluated often