Leadership Archive

The credit management industry is facing a critical juncture as an aging workforce approaches retirement, threatening to leave major knowledge gaps.

In today’s fast-paced business world, multitasking has become a key skill for professionals across industries. Multitasking is the ability to perform multiple tasks at the same time. It can sometimes look like juggling meetings or handling various projects both big and small.

Peter Drucker, ‘the father of management,’ famously said, “The most important thing in communication is hearing what isn’t said.” Feedback remains essential to continuous improvement and competitiveness. However, current feedback systems are broken and disliked by both managers and employees. They focus on the past, feel reproachful and often lack problem-solving opportunities. Insights-based system-wide approaches to feedback are needed now more than ever, as we have up to five generations in the workplace. Millennials and Gen Z require more novel approaches to feedback that allow for r…

Credit professionals in the B2B industry have a wide range of responsibilities in their role. Whether you are a credit analyst, credit manager, risk analyst, or any synonymous title to those listed—there are a few aspects that all professionals in credit have in common: assessing creditworthiness, mitigating risk and optimizing company sales.

Spearheading daily challenges and taking on the unexpected is expected. But let’s face it—no leader can do everything by themselves. Why it matters: Delegation is one of the most essential skills of management. It not only takes some of the workload off the shoulders of a leader, but it gives your team the opportunity to grow and learn in the process. A delegation of authority is a document that identifies the most effective model of distributing responsibilities and power to those involved in certain decisions. The best example is how those at the entry level handle more routine resp…

Credit managers have difficult conversations every day—whether that’s collection calls with customers, disagreements with sales or reporting to senior management. Why it matters: While most of us would prefer to sidestep conflict, for dynamic leaders in the workplace, this isn’t an option.

Every iconic superhero knows their strengths and weaknesses—and the best leaders are no different. Unleash your leadership potential and discover your own powers, whether you have the agility of Spider-Man, the wisdom of Yoda or the intellect of Batman.

Education is an asset that continues throughout your life. It doesn’t end after high school or college. Even in the workplace, your ability to learn is highly valuable.