January 16, 2025

Determining a customer’s creditworthiness is a key responsibility for credit professionals, but the process is complicated by the legal obligations of the Equal Credit Opportunity Act (ECOA) and Regulation B.

Credit professionals across industries have a lot in common, from their deftness with numbers to their careful evaluations of risk factors. One shared frustration among credit managers is an unresponsive customer, whether it’s a customer who has suddenly gone radio silent or one you’ve spent weeks trying to get in touch with, only to be met with a voicemail.

No matter how far along you are in your career, you can’t avoid the inevitable—a poorly-run meeting. Whether it’s a matter of not having a set agenda or lacking a clear end time, meetings without direction are purposeless.

Taking on an international account can be intimidating, especially if you’ve never encountered global financial statements before. To best mitigate risk and build a strong relationship with your international customers, it is important to understand how and why their financial statements might look a bit different.