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Credit Education in Action: The Impact of NACM’s Professional Certifications

December 19, 2024

As we wrap up 2024, we want to thank you, our readers, for your incredible support this year. This final edition is packed with insights to reflect on as we prepare for an exciting 2025.

We’ll be back on January 2 with fresh perspectives and stories to inspire your success. On deck today:

🤖 AI reshapes credit management profession
💲 Plus: Credit’s role in sales

AI reshapes credit management

There are very few professions that have not been touched and reshaped by the introduction of artificial intelligence. AI technology holds the potential to revolutionize professions through its ability to streamline day-to-day workflows, with increased efficiencies giving way for more impactful work.

Top 10 resolutions for credit managers: goals to drive success in 2025

It’s no secret that B2B credit management is a forward-thinking career. From building customer relationships and mitigating risk to forecasting business and economic trends, credit managers are focused on shaping the future. By setting goals and creating a plan to achieve them, credit professionals can secure their department’s long-term success.

In-person customer visits are less common, but not less valuable

In person customer visits, face-to-face meetings between a representative from your company and your customer at their location, are becoming less common. Video conferencing platforms like Zoom and Microsoft Teams have reshaped how businesses interact with customers, providing more convenient and cost-effective solutions.

Credit’s role in sales

When considering the work of a credit manager, it is impossible to overstate the importance of interdepartmental communication, especially when it comes to the relationship between credit and sales. While the two departments work in tandem, with the sales team securing customers the credit team will then manage, in some offices, the two can be a bit isolated.

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